Okays, first things first, which operating system are you using?
if you're a Windows user, you'll need Windows 10 or 11. Tiny Glade doesn't run on Windows 7 (and probably not 8 either).
If Tiny Glade launches at all, but silently crashes, there could be some useful clues in a few places.
Sometimes certain required shared library files may be missing from your system. Steam should normally install them, but if something goes wrong with that, you may need to install them manually. If an error of this kind happens, Steam eats up the error message, so in order to see it, you'll need to manually launch "tiny-glade.exe".
Navigate to the game's local files by selecting "Manage -> Browse local files" in Tiny Glade's properties in your Steam Library:
This should open a File Explorer window revealing the game's files. Double-click "tiny-glade.exe", and note if you get any error message popping up.
If you have third-party cyber-security or anti-virus software, it might be interfering with both Tiny Glade and our crash reporter. We've specifically seen a few cases of Sentinel One causing crashes and preventing our crash reporter from working. We can't provide advice about your computer's security and the various software intended to improve it, but if you suspect that your security software is causing trouble, please consult its documentation for how to adjust its behavior.
There is currently a known issue where Norton AntiVirus flags Tiny Glade as a threat, and prevents it from working. If you use Norton, adding Tiny Glade as an exception should help. Again, it's up to you, but if you'd like to do that, here's the steps:
In the specific case of Sentinel One, one "trick" that worked for two players was launching Tiny Glade using the "Launch Vulkan extension settings" option, unticking all the boxes on the configuration screen, and hitting the "OK" button.
There's three places where Tiny Glade stores useful logs
tiny-glade.exe. You can find it by right-clicking Tiny Glade in your Steam Library, then from the context menu, selecting "Manage", and "Browse local files". Within, you shall find a folder called tmp, and within, crash_reporter_log.txt.tiny-glade.exe, inside tmp/panics.%USERPROFILE%\Saved Games\Tiny Glade\Steam\[your steam user id]\tmp\log.txt, which is usually something like C:\Users\Tom\Saved Games\Tiny Glade\Steam\123456789\tmp\log.txt.If you find any log files, they would be useful for us to help you troubleshoot. The log files contain primarily technical information, but please inspect their contents with a text editor, and if you're okay with posting them on the internet, please share them with us via Steam forums. You're of course welcome to remove any information you deem sensitive.
Windows has a built-in mechanism for capturing and automatically saving crash data. It is automatically saved to %LOCALAPPDATA%\CrashDumps. If you enter that path in File Explorer's location bar, it should bring you to a folder with probably a few .dmp files. If there's any with tiny-glade in the name, they will likely have some hints as to what's going on. We can load those files into a debugger, and try to diagnose the issue.
The .dmp files may contain some information about your operating system and its parameters, so it's best not to share them publicly. Please reach out to us via Steam forums, and let us know that you have crash dump files.
You can usually get hints as to what's wrong by just launching the game from a terminal. Right-click Tiny Glade in your Steam Library, then from the contect menu, select "Manage", and "Browse local files". This should open a file browser where the game's binary resides.
Open a terminal there, and run ./tiny-glade
If it happens to just work and run the game, it might indicate a problem with our use of Valve's Sniper runtime. Please let us know in Steam forums.
Otherwise, the terminal should contain logs or errors with useful hints. If you don't know what to do with them, please let us know, but please bear in mind that we only test on Ubuntu and Arch, and may not be able to assist with distro-specific issues.
Finally, please note that while the game might launch in a Wayland session, we only officially support X11, and there might be random glitches with Wayland. If you have the option, use X11, or as a fallback, try Proton.
Tiny Glade does not officially support the Steam Deck just yet. Still, we do test it for compatibilty, and the game should run.
We ship native Linux builds, so if you're using Proton, try disabling it. Tiny Glade should be running using the default runtime, which is Sniper in our case.
There's currently a bug in the Beta and Preview "System Update Channels" for the Steam Deck. Please switch to Stable in system settings.